“东泰精诚服务”品牌建立于2008年，秉承了东泰机械所有售后人“精于勤，诚于心”的服务理念；

“东泰精诚服务”始终致力于为您和您的机械提供高水准的售后服务，坚信精湛的服务技术源于专业和勤奋、真诚的服务态度来自责任与用心。

精

技术精，维修技师经过东泰机械的专业培训，技术精湛；
服务精，坚持以顾客满意为服务原则，服务精益求精；
备件精，备件始终采取高品质、高性价比的市场导向。

Superior

Superior skills of maintenance technician well trained by
Professional service to the customers to make BYD services better and better by ensuring customer satisfaction,
Refined spare parts to ensure BYD provides reliable and

诚

诚心，真心实意为顾客提供高品质服务，切实满足顾客需求；
诚意，真诚倾听顾客心声，全力提升顾客满意度；
诚信，常用备件、保养工时价格公开、透明，顾客明明白白消费。

Sincere

Sincerely providing high quality services to satisfy customer needs;
Taking customers opinions and satisfying them with sincerity;
Honestly pricing the parts and labour to make customers understand charges clearly and wisely.

专

以专注态度打造遍布全国的服务维修网络；
以专业技术服务每一位客户；
以专门课程传播机械保养知识技能。

Professional

Service network established worldwide;
Professional service to every single customer;
Special training course on car maintenance for customers.

快

备件中心覆盖全国，快速抵达；
急件飞机航空运输，快速无误；
廿四小时服务通道，快速维修；
现场维修分钟计时，快速完工。

Quick

Spare parts provied quickly across the country;
Emergent parts transported by air;
24 hours service;
Efficient on-site technical problem shooting.

省

产品备件价格公道，省钱；
现场服务价格合理，省心；
服务网络分布普及，省事。

Cost Saving

Reasonable pricing spareparts;
On-site service would be provided worry free;
Service networks widely spread-Saving your time.

多

600多家服务店遍布全国300多个城市，网点多；
服务流程化、规范化、岗位齐全，人员多；
服务环境舒适、硬件齐全，设备多。

Abundant

600 service shops in 300 cities across China;
Sufficient work staff in each service shop to satisfy customer needs;
Complete facilities and equipments in each service shop.

爱

精诚服务关爱服务活动，爱之深；
服务活动提供免费检修，爱之切；
服务维修配送精美礼品，爱之广。

Care

Excellent service for customers;
Free service provided frequently;
Free gift for customers while servicing.

全   365x24

365：天天服务，全面到位；
24小时的预约维修服务，无时不在；
24小时的现场救援服务，无处不在；
24小时全球服务呼叫中心，伴您一路同驰骋！

Overall: 365x24

365-day comprehensive services;
24-hour call for maintenance services;
24-hour call of rescue services anywhere you are;
24-hour global call center.

责 5-10-2-2

5分钟—将顾客的求助信息反馈至服务店；
10分钟—询问顾客，服务店是否与其联系；
2小时—回访救援人员，询问是否到达现场；
第2天—回访顾客，询问是否对服务店服务满意；
将顾客每一需求视为己任，落实到底。

Responsibility: 5-10-2-2

5 Minutes-Transferring the customer's request to service shop,
10 Minutes-Confirming whether service shop contact with the customer;
2 Hours-Reconfirming whether technician reach the scene;
Second day-Enquiring whether the customer satisfied with the service;
Treat every customer's needs as our own responsibility and carry it out.